What Canadian travellers should know about Thomas Cook’s collapse - Global News

Travellers around the globe were looking for answers Monday, hours after the world’s oldest travel company announced it was stopping operations effective immediately.On Sunday, 178-year-old U.K.-based company Thomas Cook ceased trading and announced that its four airlines will be grounded.Story continues below Thomas Cook’s website read: “We are sorry to inform you that as of 23 September 2019 most holidays and flights booked with Thomas Cook are now cancelled and customers should not go to the airport.”READ MORE: Thomas Cook collapse leaves British travellers scrambling to find way homeAbout 600,000 people were travelling with the company as of Sunday, though it was unclear how many of them would be left stranded, as some travel subsidiaries were in talks with local authorities to continue operating.The British government said it was taking charge of getting the firm’s 150,000 U.K.-based customers back home from vacation spots across the globe, the largest repatriation effort in the country’s peacetime history. Some 50,000 Thomas Cook travelers were reported stranded in Greece; up to 30,000 in Spain’s Canary Islands; 21,000 in Turkey; and 15,000 in Cyprus.An estimated 1 million customers also found their bookings for upcoming trips canceled. Many of them are likely to receive refunds under travel insurance plans but had no idea when they would get their money back. Thomas Cook said it served 22 million customers a year.WATCH: Thomas Cook, world’s oldest travel company, has collapsed

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September 24, 2019 at 04:45AM