Chase Bank to its Canadian credit card holders: 'you owe no balance' - Global News

Paul Adamson was paying his bills online last week when he came across something curious — the balance on one of his credit cards was wiped clean.After noticing that his bank had removed the Chase Bank credit card from his list of payees, he phoned both and got a delightfully unexpected answer from the customer service agent.“She said, ‘Actually, you owe no balance,'” said Adamson, 43. The southwestern Ontario resident said he should have owed about $1,645.Story continues below“I was a little confused and kind of skeptical at her response,” he told The Canadian Press.READ MORE: Ontario woman files class action against Capital One following data breachBut a letter from the credit card issuer a day later confirmed that financial institutions are capable of forgiveness.“I was stunned, I’ll be honest. I just said, ‘Hey, here’s one more thing we don’t need to worry about.'”Adamson is just one of the Canadian consumers of Chase Bank who are now off the hook for credit card debt.The New York-based institution confirmed Thursday it is forgiving all outstanding debt owed by users of its two Canadian credit cards as part of its exit from Canada’s credit card market.WATCH: Protecting your money from hackers

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August 09, 2019 at 05:32AM