For the fifth day in a row, customers with Telus.net emails are still facing disruptions as the company works to fix ongoing issues.
"Telus technicians continue to work to restore access. This is a fluid situation, and we are doing everything we can to stabilize all servers to bring our final clients online," said a spokesperson in a statement. "This is taking longer than we would like as remaining issues are very complex. We are incredibly sorry."
Customers began noticing an issue with their emails on Aug. 15, and while the majority of users had service restored by the next day, plenty have still been left without the service.
The issues are said to affect customers in the Lower Mainland, Kelowna, Vernon, Edmonton, Calgary and more. The majority of customers that have reported an issue with Downdetector say only their email has been affected, but some say there is also a problem with internet usage.
For more information on this story, visit Okanagan Edge.
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August 19, 2019 at 11:30PM
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